Refund policy

 

At SAEGE, customer satisfaction is our priority. We take great care in ensuring that every product is carefully packed and delivered in excellent condition. Please read our Return & Refund Policy before making a purchase.

1. Return Eligibility

Returns are accepted only under the following circumstances:

  • You received a damaged or defective product.
  • You received an incorrect product.
  • The product was missing from your order.

To be eligible for a return, you must contact us within 48 hours of receiving your order.

The product must be:

  • Unused and unopened.
  • In its original packaging.
  • Accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used perfume bottles.
  • Products with broken or removed seals.
  • Products damaged due to misuse or improper handling.
  • Items purchased during clearance or special sale events (unless received damaged or incorrect).

3. Return Request

To initiate a return, please email us with:

  • Your Order Number
  • Your Full Name
  • Reason for the return
  • Clear photos of the product and packaging

Our support team will review your request and respond within 24–48 business hours.

4. Refund Process

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method.

Refunds are generally credited within 5–7 business days, depending on your bank or payment provider.

5. Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

6. Cancellation Policy

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled.

7. Refund Exceptions

Refunds will not be issued for:

  • Incorrect shipping information provided by the customer.
  • Delays caused by courier partners or unforeseen circumstances.
  • Refusal to accept the delivery.
  • Minor variations in product packaging or color that do not affect product quality.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

SAEGE

Email: support@saege.com

Business Hours: Monday – Saturday

Response Time: Within 24–48 Business Hours

Thank you for choosing SAEGE. We are committed to providing a premium shopping experience and resolving any genuine concerns promptly and fairly.