Shipping policy

 

Thank you for choosing SAEGE. We are committed to delivering your order safely, efficiently, and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During product launches, festive seasons, or promotional events, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery times are as follows:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier services, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, SAEGE may offer free shipping on selected products or promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.

You can use the tracking link provided to monitor the status of your shipment.

5. Delivery Attempts

Our delivery partners may make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or failure to receive the package, the shipment may be returned to us.

Additional shipping charges may apply for re-delivery.

6. Incorrect Shipping Information

Please ensure that your shipping address, contact number, and other delivery details are accurate before placing your order.

SAEGE is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Damaged or Missing Packages

If your order arrives damaged, tampered with, or if any item is missing, please contact us within 48 hours of receiving your order.

Kindly include your order number along with clear photographs of the package and product to help us investigate the issue.

8. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • High order volumes
  • Courier service disruptions
  • Government restrictions or unforeseen events

We appreciate your patience and understanding in such situations.

9. International Shipping

Currently, SAEGE ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

SAEGE

Email: support@saege.com

Business Hours: Monday – Saturday

Response Time: Within 24–48 Business Hours

Thank you for shopping with SAEGE. We appreciate your trust and are committed to delivering every order with care.